Canada Application, US Application
Canadian Data Center, US Data Center
September 9, 2022 4:31PM EDT
[Monitoring] Performance and stability of Data Exploration 2.0 have remained strong as of today, Friday, Sept 9.
AlayaCare internal teams are working on a long-term fix with our third-party technology provider, to restore previous functionality which will allow for scaling with increased usage.
Our team is committed to restoring all services as soon as possible, and we will keep you updated on all material updates as they occur.
In case of further questions or to discuss any concerns, please feel free to contact us. Thank you for your understanding and we apologize again for any disruption this may have caused.
September 2, 2022 12:02PM EDT
[Monitoring] As of today, Friday, Sept 2, we have confirmed noticeable improvements in performance and stability for Data Exploration 2.0, after deploying a temporary solution earlier in the week.
The AlayaCare internal teams are conducting continuous system testing and have not encountered degraded performance of any workflows while accessing reports and dashboards.
As we emphasized this week—restoring full functionality remains the top priority for the entire AlayaCare team and we will keep you informed with all material updates as they happen.
Should you have any further questions, kindly let us know. Again, we sincerely apologize for the disruption that this may have caused your organization.
August 30, 2022 4:40PM EDT
[Identified] We have escalated this critical issue with our technology partner and the entire AlayaCare team has been mobilized, “All-Hands-On-Deck,” until full functionality is restored.
This is a top priority for AlayaCare and we are committed to restoring all services with the highest level of urgency.
We apologize for any business impact this may have caused.
August 30, 2022 11:44AM EDT
[Identified] We continue to work with our third-party vendor on the Data Exploration 2.0 performance issue to restore access to operational status.
We are also evaluating alternative means of enabling user access to reports.
We apologize for the inconvenience this may have caused.
August 29, 2022 12:26PM EDT
[Identified] We continue to work with our third-party vendor on the performance issue to restore Data Exploration 2.0 to operational status.
As soon as we receive additional information we will provide our next update.
We apologize for the inconvenience this may have caused.
August 26, 2022 5:35PM EDT
[Identified] AlayaCare's third-party vendor has identified the performance issue and we are working with them to restore Data Exploration 2.0 to operational status. As soon as we receive additional information we will provide our next update.
We apologize for any inconvenience this may have caused
August 26, 2022 10:19AM EDT
[Identified] Despite restarting, we were unable to resolve this issue. Our team continues to investigate and work on improving the loading times for Data Exploration 2.0 modules and folders.
AlayaCare is currently communicating with external teams to retrieve a timeframe for restoring service. We will provide our next update as soon as we receive additional information.
Thank you for your understanding. We apologize for any inconvenience this may have caused.
August 25, 2022 5:01PM EDT
[Identified] In an effort to resolve this incident, our team will be restarting the Data Exploration 2.0 module. Once initiated, this action will take 10-15 min. After that time, we expect to see improved performance of DE 2.0.
Thank you for your understanding.
August 25, 2022 1:13PM EDT
[Investigating] We continue to investigate and work on improving Data Exploration 2.0 module and folder loading times.
As soon as additional information is obtained, we will provide our next update.
We apologize for any inconvenience caused due to this incident.
August 25, 2022 12:42PM EDT
[Investigating] We are currently experiencing degraded performance within Data Exploration 2.0 within AlayaCare's Production environment. Users may experience longer than expected load times when loading report folders.
We are aware of the issue and are currently investigating to find a solution as soon as possible.
Thank you for your patience.
