Active Incident
[All Regions] Production Service DisruptionOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada, AlayaCare Cloud Application - US, AlayaCare Cloud Application - ANZ

Locations

Canadian Data Center, US Data Center, ANZ Data Center


July 15, 2026 17:26 EDT
MONITORING

Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

July 15, 2026 17:13 EDT
INVESTIGATING

We are currently experiencing a service disruption/impairment with AlayaCare Cloud's web application. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une interruption de service sur l'application web d'AlayaCare. Nous sommes conscients du problème et nous nous efforçons de le résoudre au plus vite. Merci de votre patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Third Party




Operational

Scheduled Maintenance

AlayaCare Residential - Scheduled Maintenance Notification: 02:00-03:00 AEST, Wednesday July 29th, 2026Planned Maintenance

Schedule

July 28, 2026 12:00 - 13:00 EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.202.0 between 02:00-03:00 AEST, Wednesday July 29th, 2026 Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage.
AlayaCare Cloud US - Scheduled Maintenance: UAT Aug 10th Prod Aug 14thPlanned Maintenance

Schedule

August 10, 2026 02:00 - August 14, 2026 04:00 EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 AM Eastern Time August 10th 2026 for scheduled maintenance. Additionally AlayaCare's Production environment will be unavailable between 02:00 - 04:00 AM Eastern Time, August 14th 2026 for scheduled maintenance. Clients are asked to refrain from using production mobile and web applications during this time.
AlayaCare Cloud CAN Maintenance programmée - Scheduled Maintenance: UAT Aug 10th Prod Aug 12th Planned Maintenance

Schedule

August 10, 2026 02:00 - August 12, 2026 04:00 EDT

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 AM Eastern Time August 10th 2026 for scheduled maintenance. Additionally AlayaCare's Production environment will be unavailable between 02:00 - 04:00 AM Eastern Time, August 12th 2026 for scheduled maintenance. Clients are asked to refrain from using production mobile and web applications during this time. ---------------------------------------------------------- L'environnement de test d'acceptation utilisateur (UAT) d'AlayaCare sera indisponible le 10 août 2026, de 2 h à 4 h (heure de l'Est), pour une maintenance planifiée. Par ailleurs, l'environnement de production d'AlayaCare sera indisponible le 12 août 2026, de 2 h à 4 h (heure de l'Est), pour une maintenance planifiée. Nous invitons les clients à ne pas utiliser les applications mobiles et Web de production durant cette période.
AlayaCare Cloud ANZ - Scheduled Maintenance: UAT Aug 11th Prod Aug 13thPlanned Maintenance

Schedule

August 10, 2026 11:00 - August 12, 2026 13:00 EDT

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

AlayaCare's UAT environment will be unavailable between 01:00 - 03:00 AM AEST, August 11th 2026 for scheduled maintenance. Additionally AlayaCare's Production environment will be unavailable between 01:00 - 03:00 AM AEST, August 13th 2026 for scheduled maintenance. Clients are asked to refrain from using production mobile and web applications during this time.