Active Incident
CAN - Production Service Impairment Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center


April 15, 2024 8:11PM EDT
[Monitoring] We have applied the fix to the Production Environment and seeing that loading times are now normalizing. We are still actively monitoring the situation however performance across the platform should now be stabilized. We sincerely apologize for the disruption and will follow up with a root cause analysis when available. --- Nous avons appliqué la correction à l'environnement de production et nous constatons que les temps de chargement se normalisent. Nous continuons à surveiller activement la situation, mais les performances de l'ensemble de la plateforme devraient maintenant être stabilisées. Nous nous excusons sincèrement pour cette perturbation et nous ferons un suivi avec une analyse des causes profondes dès qu'elle sera disponible.

April 15, 2024 7:56PM EDT
[Investigating] We are currently experiencing service impairment within AlayaCare's Production environment. Users may experience longer than expected load times during this incident. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. ________________________________________________________________ Nous rencontrons actuellement des problèmes de service dans l'environnement de production d'AlayaCare. Les utilisateurs peuvent rencontrer des temps de chargement plus longs que prévu pendant cet incident. Nous sommes conscients du problème et nous enquêtons actuellement pour trouver une solution dès que possible. Nous vous remercions de votre patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

USA - NonProd - Scheduled Maintenance: 02:00 - 04:00 EDT on Tuesday April 30, 2024 Planned Maintenance

Schedule

April 30, 2024 2:00AM - 4:00AM EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Non-Production environments UAT and Preview will be unavailable between 02:00 - 04:00 EDT on Tuesday April 30, 2024 for maintenance related to the upcoming release. Clients are asked to refrain from using non-production mobile and web applications during this time. We will send a notice once the maintenance is complete ---------- Les environnements hors production UAT et Preview d'AlayaCare seront indisponibles entre 02:00 et 04:00 EDT le mardi 30 avril 2024 pour des raisons de maintenance liées à la prochaine version. Les clients sont priés de ne pas utiliser les applications mobiles et web de non-production pendant cette période. Nous enverrons une notification une fois la maintenance terminée.
Production AlayaCare Residential: Scheduled Maintenance - 02:00-03:00 AEST, Wednesday May 15th, 2024Planned Maintenance

Schedule

May 14, 2024 12:00PM - 1:00PM EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

AlayaCare Residential production will be upgraded to version 1.150 between 02:00-03:00 AEST, Wednesday May 15th, 2024 No downtime for the website or APIs is expected, but occasionally downtime may occur during the maintenance window so we recommend preparing the business in the unlikely event of an outage during the maintenance window. LogiReport reports are expected experience short downtime (a minute or so) at the start of maintenance window, and then potentially momentary (one second or less) interruptions until the sync is completed. Completion time will vary between tenants and users, but is expected to be fully complete across all tenants and users before the end of the maintenance window.