Active Incident
[AlayaCare Cloud ANZ] Intermittent Service ImpairmentOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center


October 10, 2024 19:32 EDT
[Monitoring] AlayaCare experienced intermittent service impairment this morning due to a faulty infrastructure node. We have identified and removed the faulty node. The service has been restored and our team are closely monitoring the situation. We will provide an update on the root cause as soon as this becomes available.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

AlayaCare Residential - Scheduled Maintenance Notification: 04:00-05:00 AEDT on Wednesday November 13, 2024Planned Maintenance

Schedule

November 12, 2024 12:00 - 13:00 EST

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.161.0 between 04:00-05:00 AEDT on Wednesday November 13, 2024. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.