Active Incident
[USA] Production Service Impairment Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - US

Locations

US Data Center


May 3, 2024 12:30PM EDT
[Monitoring] Web and mobile apps are accessible. We are still actively monitoring the situation however performance across the platform should now be stabilized. We sincerely apologize for the disruption and will follow up with a root cause analysis when available.

May 3, 2024 12:16PM EDT
[Investigating] We are currently experiencing a Service Impairment to AlayaCare's Production environment. Users may be unable to log in or work within the web or mobile app. Our Incident Response Team is currently investigating and working hard to restore access as soon as possible. We apologize for any inconvenience caused and thank you for your patience while we're working to resolve this incident. Incident Date and Time: 05/03/2024 - 11:58 am
ANZ - Staging and Production Outage (Keycloak enabled only)Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center


May 2, 2024 3:52PM EDT
[Monitoring] Thank you for your patience as we worked through restoring service. We sincerely apologize for the disruption and will follow up with a root cause analysis when available.

May 2, 2024 3:34PM EDT
[Monitoring] We have identified the cause of the Staging and Production issue where Keycloak is enabled and a fix has been deployed. Users can now access AlayaCare and the system should be running as normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve this issue.

May 2, 2024 3:18PM EDT
[Identified] We are currently experiencing a system outage within AlayaCare's Staging and Production environment where Keycloak is enabled. Users may experience the inability to log into AlayaCare. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

USA - Scheduled Maintenance: 02:00 - 04:00 EDT on Thursday May 9th, 2024 Planned Maintenance

Schedule

May 9, 2024 2:00AM - 4:00AM EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EDT on Thursday May 9th, 2024 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete ---------- El entorno de producción de AlayaCare no estará disponible entre las 02:00 - 04:00 EDT del jueves 9 de mayo de 2024 para el mantenimiento relacionado con la próxima versión. Se pide a los clientes que se abstengan de utilizar las aplicaciones móviles y web de producción durante este tiempo. Enviaremos un aviso una vez finalizado el mantenimiento.
Production AlayaCare Residential: Scheduled Maintenance - 02:00-03:00 AEST, Wednesday May 15th, 2024Planned Maintenance

Schedule

May 14, 2024 12:00PM - 1:00PM EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

AlayaCare Residential production will be upgraded to version 1.150.1 between 02:00-03:00 AEST, Wednesday May 15th, 2024 No downtime for the website or APIs is expected, but occasionally downtime may occur during the maintenance window so we recommend preparing the business in the unlikely event of an outage during the maintenance window. LogiReport reports are expected experience short downtime (a minute or so) at the start of maintenance window, and then potentially momentary (one second or less) interruptions until the sync is completed. Completion time will vary between tenants and users, but is expected to be fully complete across all tenants and users before the end of the maintenance window.