All Systems Operational

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Third Party




Operational

Scheduled Maintenance

Upcoming Web Application Firewall UpdatePlanned Maintenance

Schedule

April 7, 2026 10:00 - April 21, 2026 17:00 EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

Hello there, As part of our ongoing commitment to protecting the integrity, availability, and confidentiality of your data, we will be enhancing our Web Application Firewall (WAF) capabilities. This enhancement will be rolled out over a sequence of three dates, • Tuesday, April 7th, 2026 at 10 AM (EDT) for UAT/Training, • Tuesday, April 14th, 2026 at 10 AM (EDT) for Staging, • and April 21st, 2026 at 10 AM (EDT) for Production. This Web Application Firewall update strengthens our ability to: • Detect and block malicious traffic • Protect against emerging web-based threats • Enhance overall application resilience and monitoring This change is purely security-focused and is being implemented in a controlled manner. We do not expect any downtime, service interruption, or performance impact. The update will be transparent to users and requires no action on your part. As always, our teams will be actively monitoring the environment during and after the deployment to ensure continued stability. If you have any questions, please don’t hesitate to contact our Support team. Thank you for your continued trust in AlayaCare. The AlayaCare Product & Technology Team
Upcoming Web Application Firewall Update / Prochaine mise à jour du pare-feu d'applications WebPlanned Maintenance

Schedule

April 7, 2026 10:00 - April 20, 2026 17:00 EDT

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

Hello there, As part of our ongoing commitment to protecting the integrity, availability, and confidentiality of your data, we will be enhancing our Web Application Firewall (WAF) capabilities. This enhancement will be rolled out over a sequence of three dates, •Thursday, April 9th, 2026 at 10 AM (EDT) for UAT/Training, •Monday, April 13th, 2026 at 10 AM (EDT) for Staging, •and Monday April 20th 2026 as well as Thursday April 23rd at 10 AM (EDT) for Production. This Web Application Firewall update strengthens our ability to: • Detect and block malicious traffic • Protect against emerging web-based threats • Enhance overall application resilience and monitoring This change is purely security-focused and is being implemented in a controlled manner. We do not expect any downtime, service interruption, or performance impact. The update will be transparent to users and requires no action on your part. As always, our teams will be actively monitoring the environment during and after the deployment to ensure continued stability. If you have any questions, please don’t hesitate to contact our Support team. Thank you for your continued trust in AlayaCare. The AlayaCare Product & Technology Team --------------------------------------------------------------------------------------------------------- Bonjour, Dans le cadre de notre engagement continu à protéger l'intégrité, la disponibilité et la confidentialité de vos données, nous allons renforcer les capacités de notre pare-feu d'applications web (WAF). Ce renforcement sera déployé en trois étapes : • le jeudi 9 avril 2026 à 10 h 00 (EDT) pour les tests d'acceptation utilisateur (UAT) et la formation, • le lundi 13 avril 2026 à 10 h 00 (EDT) pour la préproduction •et le lundi 20+23 avril 2026 à 10 h 00 (EDT) pour la production. Cette mise à jour du pare-feu d'applications web renforce notre capacité à : • Détecter et bloquer le trafic malveillant • Protéger contre les nouvelles menaces web • Améliorer la résilience et la surveillance globales des applications Cette modification est exclusivement axée sur la sécurité et est mise en œuvre de manière contrôlée. Nous ne prévoyons aucune interruption de service, aucun impact sur les performances ni aucune interruption de service. La mise à jour sera transparente pour les utilisateurs et ne nécessite aucune action de leur part. Comme toujours, nos équipes surveilleront activement l'environnement pendant et après le déploiement afin d'assurer une stabilité continue. Pour toute question, n'hésitez pas à contacter notre équipe d'assistance. Nous vous remercions de votre confiance renouvelée envers AlayaCare. L'équipe Produit et Technologie d'AlayaCare
Upcoming Web Application Firewall UpdatePlanned Maintenance

Schedule

April 9, 2026 10:00 - April 22, 2026 17:00 EDT

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

Hello there, As part of our ongoing commitment to protecting the integrity, availability, and confidentiality of your data, we will be enhancing our Web Application Firewall (WAF) capabilities. This enhancement will be rolled out over a sequence of three dates, •Thursday, April 9th, 2026 at 12 AM (AEST) for UAT/Training, •Thursday, April 16th, 2026 at 12 AM (AEST) for Staging, •and April 22nd, 2026 at 12 AM (AEST) for Production. This Web Application Firewall update strengthens our ability to: • Detect and block malicious traffic • Protect against emerging web-based threats • Enhance overall application resilience and monitoring This change is purely security-focused and is being implemented in a controlled manner. We do not expect any downtime, service interruption, or performance impact. The update will be transparent to users and requires no action on your part. As always, our teams will be actively monitoring the environment during and after the deployment to ensure continued stability. If you have any questions, please don’t hesitate to contact our Support team. Thank you for your continued trust in AlayaCare. The AlayaCare Product & Technology Team
AlayaCare Residential - Scheduled Maintenance Notification: 02:00-04:00 AEST on Wednesday May 6, 2026Planned Maintenance

Schedule

May 5, 2026 12:00 - 14:00 EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.196.3 between 02:00-04:00 AEST on Wednesday May 6, 2026. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage.
CAN - Prod Scheduled Maintenance: 02:00 - 04:00 ET on Tuesday May 19th 2026 | Maintenance planifiée de la production (CAN) : de 2 h à 4 h (heure de l'Est) le mardi 19 mai 2026Planned Maintenance

Schedule

May 19, 2026 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 ET on Tuesday, May 19th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 ET on Wednesday, May 13th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible le mardi 19 mai 2026 de 02h00 à 04h00 (heure de l'Est) pour maintenance. L'environnement de test d'AlayaCare sera indisponible le mercredi 13 mai 2026 de 02h00 à 04h00 (heure de l'Est) pour maintenance liée à la prochaine version. Nous demandons à nos clients de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous vous informerons dès que la maintenance sera terminée.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 ET on Wednesday May 20th 2026Planned Maintenance

Schedule

May 20, 2026 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 ET on Wednesday, May 20th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 ET on Wednesday, May 13th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.