Active Incident
[AlayaCare Cloud ANZ] Data exploration service impairmentOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center


March 10, 2025 19:29 EDT
[Monitoring] Data Exploration is back online. Our team are closely monitoring, and RCA will be provided as soon as possible. We apologise for the inconvenience this has caused and we thank you for your patience.

March 10, 2025 19:03 EDT
[Investigating] We are continually investigating the issue and trying to restore Data Exploration as soon as possible. We will provide more updates as the team makes progress.

March 10, 2025 18:31 EDT
[Identified] Our team are actively working on this issue. We will provide an update as soon as we have further progress.

March 10, 2025 18:05 EDT
[Investigating] We are currently experiencing an issue where users are unable to access our Data Exploration module. Our team have started the investigation and we will update as soon as possible. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

CAN - Scheduled Maintenance: 02:00 - 04:00 EDT on Tuesday April 8th, 2025 | CAN - Maintenance programmée : 02:00 - 04:00 EDT le mardi 8 avril 2025Planned Maintenance

Schedule

April 8, 2025 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EDT on Tuesday April 8th, 2025 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete. ----- L'environnement de production d'AlayaCare sera indisponible entre 02:00 et 04:00 EDT le avril 8 mars 2025 pour la maintenance liée à la prochaine version. Les clients sont priés de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous enverrons une notification une fois la maintenance terminée.
USA - Scheduled Maintenance: 02:00 - 04:00 EDT on Thursday April 10th, 2025 | EE.UU. - Mantenimiento programado: 02:00 - 04:00 EDT del jueves 10 de abril de 2025 Planned Maintenance

Schedule

April 10, 2025 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EDT on Thursday April 10th, 2025 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete. ----- El entorno de producción de AlayaCare no estará disponible entre las 02:00 - 04:00 EDT del jueves 10 de abril de 2025 para el mantenimiento relacionado con la próxima versión. Se solicita a los clientes que se abstengan de utilizar las aplicaciones móviles y web de producción durante este tiempo. Enviaremos un aviso una vez finalizado el mantenimiento.
AlayaCare Residential - Scheduled Maintenance Notification: 02:00-03:00 AEST on Wednesday April 16, 2025Planned Maintenance

Schedule

April 15, 2025 12:00 - 13:00 EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.170.1 between 02:00-03:00 AEST on Wednesday April 16, 2025. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.