Active Incident
[AlayaCare Cloud ANZ] Data exploration service impairmentOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center


September 7, 2025 22:53 EDT
[Monitoring] The issue has been resolved, and reports should be working as normal in Data Exploration. Our team are closely monitoring, and RCA will be provided as soon as possible. We apologise for the inconvenience this has caused, and we thank you for your patience.

September 7, 2025 22:22 EDT
[Investigating] Our team are continuing to investigate this issue. We will update as soon as this is completed.

September 7, 2025 21:47 EDT
[Investigating] We are currently experiencing an issue with our Data Exploration module. Users may experience error messages, and reports take longer than usual to load. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.
[CAN] Production Service Disruption | Interruption du service de productionOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center


August 12, 2025 09:58 EDT
[Monitoring] We experienced a service disruption between 5:15 and 7:00 AM ET due to an AWS outage, during which users may have encountered intermittent failures and slowness. We are actively monitoring the situation; however, the platform should now be stabilized. We sincerely apologize for the disruption --- Nous avons subi une interruption de service entre 5h15 et 7h00 (heure de l'Est) en raison d'une panne d'AWS. Durant cette interruption, les utilisateurs ont pu rencontrer des pannes et des ralentissements intermittents. Nous surveillons activement la situation ; la plateforme devrait maintenant être stabilisée. Nous vous prions de nous excuser pour cette interruption.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

AlayaCare Residential - Scheduled Maintenance Notification: 02:00-03:00 AEST on Wednesday September 17, 2025Planned Maintenance

Schedule

September 16, 2025 12:00 - 13:00 EDT

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.181.3 between 02:00-03:00 AEST on Wednesday September 17, 2025. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.