Active Incident
[USA] Production Partial Service Disruption Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - US

Locations

US Data Center


June 22, 2026 11:21 EDT
MONITORING

We have identified and resolved the core issue, and all services are currently returning to normal. We are actively monitoring the system to ensure performance remains stable. We apologize for the inconvenience and appreciate your patience as we worked through this.

June 22, 2026 10:39 EDT
IDENTIFIED

We are continuing to experience a service disruption in our Production Environment. Our technical team is actively working to isolate and resolve the issue as quickly as possible. We apologize for the ongoing inconvenience and appreciate your patience. The next update will be provided at 11:30 AM ET.

June 22, 2026 10:09 EDT
INVESTIGATING

We are currently experiencing a service disruption/impairment with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Third Party




Operational

Scheduled Maintenance

CAN - Prod Scheduled Maintenance: 02:00 - 04:00 ET on Wednesday July 15th 2026 | CAN - Maintenance programmée du système de production : de 02 h 00 à 04 h 00 (heure de l'Est) le mercredi 15 juillet 2026Planned Maintenance

Schedule

July 15, 2026 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 ET on Wednesday, July 15th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 ET on Monday, July 13th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible entre 02 h 00 et 04 h 00 (heure de l'Est) le mercredi 15 juillet 2026, pour des opérations de maintenance. L'environnement UAT d'AlayaCare sera indisponible entre 02 h 00 et 04 h 00 (heure de l'Est) le lundi 13 juillet 2026, pour des opérations de maintenance liées à la prochaine mise à jour. Nous demandons à nos clients de ne pas utiliser les applications mobiles et Web de l'environnement de production pendant cette période. Nous vous enverrons une notification dès que la maintenance de l'environnement de production sera terminée.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 ET on Friday July 17th 2026Planned Maintenance

Schedule

July 17, 2026 02:00 - 04:00 EDT

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 ET on Friday, July 17th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 ET on Monday, July 13th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.