Active Incident
[AlayaCare Cloud All regions] Production service impairmentOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada, AlayaCare Cloud Application - US, AlayaCare Cloud Application - ANZ, AlayaCare Cloud Application - Data Exploration, AlayaCare Cloud Application - LHIN Integration, AlayaCare Connector

Locations

Canadian Data Center, US Data Center, ANZ Data Center, Data Exploration


February 9, 2026 20:21 EST
MONITORING

The application is currently operating as expected, and the earlier issue appears to have stabilised. Our team is actively monitoring the platform and will update this page with a root cause analysis (RCA) and further details as soon as they are available. -- L'application fonctionne actuellement comme prévu et le problème précédent semble résolu. Notre équipe surveille activement la plateforme et mettra à jour cette page avec une analyse des causes profondes (ACR) et des informations complémentaires dès qu'elles seront disponibles.

February 9, 2026 19:58 EST
INVESTIGATING

We are currently experiencing a service impairment with AlayaCare's web application. Users may experience issues while accessing the environment. We are aware of the issue and currently investigating to find a solution as soon as possible. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Third Party




Operational

Scheduled Maintenance

AlayaCare Residential - Scheduled Maintenance Notification: 04:00-05:00 AEDT on Wednesday, February 25, 2026Planned Maintenance

Schedule

February 24, 2026 12:00 - 13:00 EST

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.191.0 between 04:00-05:00 AEDT on Wednesday, February 25, 2026. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage.