Active Incident
Intermittent Performance IssueOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - US, AlayaCare Cloud Application - Data Exploration, AlayaCare Connector

Locations

US Data Center, Data Exploration


October 27, 2025 16:09 EDT
[Monitoring] On October 27th, 2025, US customers experienced a service disruption from 12:47PM to 1:32PM EDT. Service has been fully restored and our development team will follow up with a root cause analysis.

October 27, 2025 14:21 EDT
[Resolved] On October 27th, 2025, US customers experienced a service disruption from 12:47PM to 1:32PM EDT. Service has been fully restored and our development team will follow up with a root cause analysis.

October 27, 2025 13:40 EDT
[Monitoring] We are seeing signs of recovery, though some users may still experience a brief period intermittent performance issues in AlayaCare’s web application. Our development team continues to monitor and confirm full stabilization. We will follow up by 2:10 EST or earlier with an update.

October 27, 2025 13:12 EDT
[Investigating] We are currently experiencing intermittent performance issues with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.
[AlayaCare Cloud ANZ] Data exploration service impairmentOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center


September 7, 2025 22:53 EDT
[Monitoring] The issue has been resolved, and reports should be working as normal in Data Exploration. Our team are closely monitoring, and RCA will be provided as soon as possible. We apologise for the inconvenience this has caused, and we thank you for your patience.

September 7, 2025 22:22 EDT
[Investigating] Our team are continuing to investigate this issue. We will update as soon as this is completed.

September 7, 2025 21:47 EDT
[Investigating] We are currently experiencing an issue with our Data Exploration module. Users may experience error messages, and reports take longer than usual to load. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

CAN - Scheduled Maintenance: 02:00 - 04:00 EST on Tuesday November 4th, 2025 | CAN - Maintenance programmée : 02 h 00 - 04 h 00 HNE le mardi 4 novembre 2025Planned Maintenance

Schedule

November 4, 2025 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Tuesday, November 4th, 2025 for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 EDT on Thursday, October 30th, 2025 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible entre 2h00 et 4h00 HNE le mardi 4 novembre 2025 pour maintenance. L'environnement UAT d'AlayaCare sera indisponible entre 2h00 et 4h00 HNE le jeudi 30 octobre 2025 pour maintenance liée à la prochaine version. Il est demandé aux clients de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous vous informerons dès la fin de la maintenance pour la production.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Wednesday November 5th 2025Planned Maintenance

Schedule

November 5, 2025 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Tuesday, November 5th, 2025 for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 EDT on Thursday, October 30th, 2025 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
AlayaCare Cloud ANZ - Scheduled Maintenance: 1:00 AM - 3:00 AM AEDT on Friday November 7thPlanned Maintenance

Schedule

November 6, 2025 09:00 - 11:00 EST

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

AlayaCare's Production environment will be unavailable between 01:00 - 03:00 AEDT on Friday, November 7th, 2025 for maintenance. AlayaCare's UAT environment will be unavailable between 01:00 - 03:00 AEDT on Friday, October 31st, 2025 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
AlayaCare Residential - Scheduled Maintenance Notification: 04:00-05:00 AEDT on Wednesday November 19, 2025Planned Maintenance

Schedule

November 18, 2025 12:00 - 13:00 EST

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.185.2 between 04:00-05:00 AEDT on Wednesday November 19, 2025. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.