AlayaCare Residential - ANZ
ANZ AlayaCare Residential
November 7, 2024 17:54 EST
[Monitoring] [Patch Upgrade] Incident Update -
A new version 1.159.2 has been successfully deployed. This release includes query optimization designed to improve performance and stability. Previously, one API endpoint was subject to particularly large requests that led to intermittent server access errors and degraded platform performance while they were processed. This issue has been addressed by splitting heavier queries, resulting in improved data handling across the affected areas of the platform.
Monitoring is ongoing to ensure everything runs smoothly. Thank you for your patience during this update.
November 4, 2024 00:10 EST
[Monitoring] Incident Update -
We have closely monitored stability over the past few days. While performance has shown significant improvement, there may have been a few intermittent drops. Our team is continuing to investigate and monitor further to ensure full stability.
We encourage you to report any further performance issues with our support team as we work towards a full resolution.
November 1, 2024 06:01 EDT
[Monitoring] Incident Update -
The issue has been identified, and initial changes have been applied. The system is currently in a healthy state, but we’ll continue to monitor it closely. Root cause analysis is ongoing.
November 1, 2024 04:04 EDT
[Investigating] Incident highlights
9:00 AM: The issue was initially reported. At this stage, it was not fully reproducible.
1:00 PM: Support team was able to reproduce the issue, which was escalated to development team.
5:00 PM: Our servers and logs showed a clearer understanding of the issue scope and impact it was causing.
Our team is actively investigating the issue, and we’re working to resolve it as quickly as possible. We’ll provide further updates as soon as more information is available. Thank you for your patience.
November 1, 2024 02:29 EDT
[Investigating] We are currently experiencing intermittent performance issues and elevated error rates impacting parts of the AlayaCare Residential platform
Incident Summary:
The issue was first detected at approximately 09:00 AEDT intermittently affecting user access across multiple application areas. Our team is actively working to identify the cause and we are closely monitoring system performance.
We apologise for any inconvenience this may cause and appreciate your patience as we work towards a resolution. Further updates will be provided as our investigation progresses.
