Active Incident
[CAN] Production Service DisruptionOperational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center


February 2, 2026 14:59 EST
MONITORING

We are seeing overall response times have stabilized with performance returning to normal. While we continue to monitor the situation, the platform remains fully operational. A root cause analysis will be shared within 7 business days. --- Nous constatons une stabilisation des temps de réponse et un retour à la normale des performances. Bien que nous continuions à surveiller la situation, la plateforme demeure pleinement opérationnelle. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

February 2, 2026 11:56 EST
MONITORING

We have been able to stabilize the service disruption to AlayaCare's web application and users should see a return to normal operations.   While the system is recovering there may still be slightly slower than normal operations. We will be providing further updates by 3:00 PM EST today. Thank you for your patience. --- Nous avons pu rétablir le service de l'application Web d'AlayaCare et les utilisateurs devraient constater un retour à la normale. Pendant la phase de rétablissement du système, il est possible que le service soit légèrement plus lent que d'habitude. Nous vous tiendrons au courant d'ici 15 h HNE aujourd'hui. Merci de votre patience.

February 2, 2026 11:25 EST
INVESTIGATING

We are currently experiencing a service disruption with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous avons présentement une interruption de service avec l'application web d'AlayaCare. Les utilisateurs peuvent rencontrer des temps d'attente plus longs que d'habitude et des messages d'erreur. Nous sommes conscients du problème et nous nous efforçons de le régler au plus vite. On vous remercie de votre patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Third Party




Operational

Scheduled Maintenance

CAN - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Tuesday February 10 2026 | Maintenance planifiée de l'environnement de production : de 02h00 à 04h00 HNE le mardi 10 février 2026.Planned Maintenance

Schedule

February 10, 2026 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Tuesday, February 10th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 00:00 - 02:00 EST on Thursday, February 5th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible entre 2 h 00 et 4 h 00 (heure de l'Est) le mardi 10 février 2026 pour des opérations de maintenance. L'environnement de test d'acceptation utilisateur (UAT) d'AlayaCare sera indisponible entre 0 h 00 et 2 h 00 (heure de l'Est) le jeudi 5 février 2026 pour des opérations de maintenance liées à la prochaine mise à jour. Nous demandons à nos clients de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous vous informerons dès que la maintenance de l'environnement de production sera terminée.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Wednesday February 11 2026Planned Maintenance

Schedule

February 11, 2026 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Wednesday, February 11th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 00:00 - 02:00 EST on Thursday, February 5th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
AlayaCare Cloud ANZ - Scheduled Maintenance: 01:00 - 03:00 AM AEST on Friday, Feb 13, 2026Planned Maintenance

Schedule

February 12, 2026 09:00 - 11:00 EST

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

Please note that there was an error in the start date in the previous email we sent. Below is the corrected date. AlayaCare's Production environment will be unavailable between 01:00 - 03:00 AM AEST on Friday, Feb 13, 2026 for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete