Active Incident
[CAN] Production Service Disruption Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center


November 26, 2025 12:50 EST
MONITORING

We implemented a fix and overall response times have stabilized with performance returning to normal. While we remain actively monitoring the situation, the platform is fully operational. A root cause analysis will be shared within 7 business days. --- Nous avons mis en place une solution et les temps de réponse globaux se sont stabilisés, les performances revenant à la normale. Nous continuons à surveiller activement la situation, mais la plateforme est pleinement opérationnelle. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

November 26, 2025 12:29 EST
IDENTIFIED

We are aware certain Canadian customers are experiencing an outage with AlayaCare's web application. We have identified the issue working to restore AlayaCare’s PROD environments in the Canadian region. We will provide another update within the next 60 minutes or sooner. Thank you for your patience. --- Nous sommes conscients que certains clients canadiens rencontrent actuellement des difficultés avec l'application Web AlayaCare. Nous avons identifié le problème et travaillons à la restauration des environnements PROD d'AlayaCare dans la région canadienne. Nous vous fournirons une nouvelle mise à jour dans les 60 prochaines minutes, voire plus tôt. Nous vous remercions de votre patience.

November 26, 2025 12:02 EST
INVESTIGATING

We are currently experiencing an outage with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une panne avec l'application Web d'AlayaCare. Les utilisateurs peuvent subir des temps d'attente plus longs que d'habitude et recevoir des messages d'erreur. Nous sommes conscients du problème et nous enquêtons actuellement afin de trouver une solution dans les plus brefs délais. Nous vous remercions de votre patience.

AlayaCare Cloud Application - Canada




Operational

AlayaCare Cloud Application - US




Operational

AlayaCare Cloud Application - ANZ




Operational

AlayaCare Cloud Application - Data Exploration




Operational

AlayaCare Cloud Application - LHIN Integration




Operational

AlayaCare Connector




Operational

AlayaCare Residential - ANZ




Operational

ANZ Procura




Operational

CRESCENDO Financial




Operational

CRESCENDO Clinical




Operational

Scheduled Maintenance

CAN - Scheduled Maintenance: 02:00 - 04:00 EST on Tuesday December 2nd, 2025 | CAN - Maintenance planifiée : de 02h00 à 04h00 HNE le mardi 2 décembre 2025Planned Maintenance

Schedule

December 2, 2025 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Tuesday, December 2nd, 2025, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 EST on Thursday, November 27th, 2025, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible entre 2h00 et 4h00 HNE le mardi 2 décembre 2025 pour cause de maintenance. L'environnement UAT d'AlayaCare sera indisponible entre 2h00 et 4h00 HNE le jeudi 27 novembre 2025 pour une maintenance liée à la prochaine mise à jour. Nous vous remercions de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous vous informerons dès que la maintenance de l'environnement de production sera terminée.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Wednesday December 3rd 2025Planned Maintenance

Schedule

December 3, 2025 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Wednesday, December 3rd, 2025, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 EST on Thursday, November 27th, 2025, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
AlayaCare Cloud ANZ - Scheduled Maintenance: 1:00 AM - 3:00 AM AEDT on Friday December 5thPlanned Maintenance

Schedule

December 4, 2025 09:00 - 11:00 EST

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

AlayaCare's Production environment will be unavailable between 01:00 - 03:00 AEDT on Friday, December 5th, 2025, for maintenance. AlayaCare's UAT environment will be unavailable between 01:00 - 03:00 AEDT on Friday, November 28th, 2025, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
AlayaCare Residential - Scheduled Maintenance Notification: 04:00-05:00 AEDT on Tuesday December 16th, 2025Planned Maintenance

Schedule

December 15, 2025 12:00 - 13:00 EST

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.187.0 between 04:00-05:00 AEDT on Tuesday December 16th, 2025. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.