Active Incident
[USA] Production Service Disruption Operational

Incident Status

Operational

Components

AlayaCare Cloud Application - US

Locations

US Data Center


January 20, 2026 17:47 EST
MONITORING

Services have been fully restored at 4:23 PM ET. While we remain actively monitoring the situation, the platform is fully operational. We will follow up with a root cause analysis.

January 20, 2026 17:04 EST
MONITORING

We experienced a service disruption with AlayaCare's web application starting at 4:00 PM ET. Services have since recovered. We are aware of the issue and are currently investigating what caused the disruption. Thank you for your patience.

AlayaCare Cloud Application - Canada




Operational


AlayaCare Cloud Application - US




Operational


AlayaCare Cloud Application - ANZ




Operational


AlayaCare Cloud Application - Data Exploration




Operational


AlayaCare Cloud Application - LHIN Integration




Operational


AlayaCare Connector




Operational


AlayaCare Residential - ANZ




Operational


ANZ Procura




Operational


CRESCENDO Financial




Operational


CRESCENDO Clinical




Operational


Scheduled Maintenance

AlayaCare Residential - Scheduled Maintenance Notification: 04:00-05:00 AEDT on Wednesday January 28th, 2026Planned Maintenance

Schedule

January 27, 2026 12:00 - 13:00 EST

Components

AlayaCare Residential - ANZ

Locations

ANZ AlayaCare Residential

Description

The AlayaCare Residential production environment will be upgraded to version 1.189.0 between 04:00-05:00 AEDT on Wednesday January 28th, 2026. Although no downtime is expected for the website or APIs, please note that brief intermittent outages may occur during the maintenance window. We recommend implementing precautionary measures to ensure your business is prepared in the unlikely event of an outage. Reports are expected to experience a short downtime of a minute or so at the start of the maintenance window, potentially followed by a momentary interruption during the syncing process. Completion times will vary among tenants and users, but all maintenance activities are expected to be fully completed for everyone by the end of the maintenance window.
CAN - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Tuesday February 10 2026 | Maintenance planifiée de l'environnement de production : de 02h00 à 04h00 HNE le mardi 10 février 2026.Planned Maintenance

Schedule

February 10, 2026 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - Canada

Locations

Canadian Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Tuesday, February 10th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 00:00 - 02:00 EST on Thursday, February 5th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using Production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production. --- L'environnement de production d'AlayaCare sera indisponible entre 2 h 00 et 4 h 00 (heure de l'Est) le mardi 10 février 2026 pour des opérations de maintenance. L'environnement de test d'acceptation utilisateur (UAT) d'AlayaCare sera indisponible entre 0 h 00 et 2 h 00 (heure de l'Est) le jeudi 5 février 2026 pour des opérations de maintenance liées à la prochaine mise à jour. Nous demandons à nos clients de ne pas utiliser les applications mobiles et web de production pendant cette période. Nous vous informerons dès que la maintenance de l'environnement de production sera terminée.
USA - Prod Scheduled Maintenance: 02:00 - 04:00 EST on Wednesday February 11 2026Planned Maintenance

Schedule

February 11, 2026 02:00 - 04:00 EST

Components

AlayaCare Cloud Application - US

Locations

US Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 EST on Wednesday, February 11th, 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 00:00 - 02:00 EST on Thursday, February 5th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.
ANZ - Prod Scheduled Maintenance: 02:00 - 04:00 AEDT on Friday February 13 2026Planned Maintenance

Schedule

February 12, 2026 10:00 - 12:00 EST

Components

AlayaCare Cloud Application - ANZ

Locations

ANZ Data Center

Description

AlayaCare's Production environment will be unavailable between 02:00 - 04:00 AEDT on Friday February 13 2026, for maintenance. AlayaCare's UAT environment will be unavailable between 02:00 - 04:00 AEDT on Friday, February 6th, 2026, for maintenance related to the upcoming release. Clients are asked to refrain from using production mobile and web applications during this time. We will send a notice once the maintenance is complete for Production.